Topx Terms and Conditions – Usage Guidelines Our Platform

1 Acceptance of Terms

Welcome to topx — Malaysia's trusted online gaming platform. These Terms and Conditions constitute a legally binding agreement between you ("Member" or "User") and topx ("Platform", "we", or "topx") governing your use of all services, games, promotions, and other features available through our website and app.

By accessing the topx website, registering an account, making a deposit, joining any game, or using any part of our platform, you automatically agree to have read, understood, and to be bound by all terms and conditions stated herein, including our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

2 Member Eligibility

To use topx services, you must meet all of the following eligibility requirements without exception:

• You must be at least 18 years old at the time of registration. topx enforces a strict age verification policy and reserves the right to request identity documents at any time to verify your age.
• You must be an individual — not a company, organisation, or business entity. A topx account may only be registered and used by an individual on a personal basis.
• You must register using your true and current personal information. Registration using a false name, another person's details, or a fictitious identity is strictly prohibited.
• You must ensure that your use of the topx service complies with the laws and regulations applicable in your region of residence. You are solely responsible for complying with your local laws.
• Topx staff, contractors, business partners, and their immediate family members are not permitted to register or use a gaming account at topx.

Topx reserves the right to request supporting documents such as a national ID, passport, or other relevant documents at any time as part of our KYC (Know Your Customer) process. Failure to provide the required documents within the specified timeframe may result in account suspension or closure.

3 Registration & Account Management

Each individual is only permitted to hold one topx account only. Holding more than one account — whether in your own name or using someone else's identity — is a serious breach of these terms and may result in the closure of all associated accounts and forfeiture of all balances and bonuses without compensation.

During registration, you are required to provide a valid email address, an active phone number, and a strong password. You are solely responsible for:

• Keeping your account password confidential and not sharing your login credentials with anyone.
• Ensuring that all information provided is accurate, current, and complete at all times.
• Notifying topx immediately if you suspect your account has been accessed without authorisation.
• All activity that occurs through your account is your responsibility, including any losses arising from negligence in securing your account.

4 Deposit & Withdrawal

Topx supports a wide range of local payment methods including DuitNow, FPX, and popular e-wallets in Malaysia. All deposits and withdrawals are subject to the following conditions:

• The account holder name of the bank account or e-wallet used for deposits and withdrawals must match must match the name registered on your topx account. Any mismatch may result in the transaction being declined or held for review.
• The minimum deposit is subject to the selected payment method and may vary with platform updates from time to time.
• Withdrawal requests are processed within the specified timeframe once all conditions are met, including completion of any applicable bonus wagering requirements.
• Topx reserves the right to request additional verification (KYC) before processing withdrawals above a certain limit. This is a standard security measure to protect your account.
• Withdrawals can only be made to a verified bank account or e-wallet registered in your name. topx does not process withdrawals to third-party accounts.
• Any attempt to transfer funds through unauthorized methods may result in account closure and forfeiture of balance.

Topx is not responsible for delays in deposit or withdrawal processing caused by issues on the part of banks, payment providers, or technical disruptions beyond our control. If you experience any issues with a transaction, please contact our support team for prompt assistance.

5 Bonus & Promotions

Topx offers a variety of exciting bonuses and promotions from time to time to reward our members' loyalty. All bonuses are subject to the specific terms stated in each offer. General conditions applicable to all bonuses are as follows:

• Every bonus carries a wagering requirement that must be fulfilled before winnings can be withdrawn. This requirement is clearly stated in the terms of each promotion.
• The welcome bonus may only be claimed once per new member. Attempting to claim the same bonus through multiple accounts is a breach of terms and may result in account closure.
• Topx reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Any form of bonus abuse — including the use of automated software (bots), bonus arbitrage, or gaming strategies designed to exploit bonuses — is strictly prohibited.
• Topx reserves the right to void bonuses and forfeit associated winnings if there is evidence of abuse or fraud related to a bonus claim.
• Bonuses may not be transferred to another account or directly converted to cash unless the wagering requirements have been fully met.

6 Game Rules

All games available on the topx platform operate using a Random Number Generator (RNG) that has been independently certified and audited by recognized international validation bodies. This ensures that every game outcome is genuine, random, and cannot be manipulated by any party.

• Game results generated by the system are final and may not be contested or appealed unless there is clear evidence of a verifiable technical failure.
• In the event of a technical disruption or system failure during an active game, topx reserves the right to void the affected game round and return the bet amount to the member's account.
• The use of any third-party software, automated scripts, bots, or other methods to gain an unfair advantage in games is strictly prohibited and may result in immediate account closure.
• Members are responsible for understanding the specific rules of each game before participating. topx provides rules information and Return-to-Player (RTP) rates for every game on the platform.
• Minimum and maximum betting limits vary by game type and are subject to change with platform updates. Check the current limits within each game before placing a bet.

7 Permitted Member Conduct

As a topx member, you agree to use our platform responsibly and ethically. The following are strictly prohibited and may result in disciplinary action, including account closure:

• Committing or attempting to commit any form of fraud, cheating, or manipulation against the platform's systems or games.
• Colluding with other players to gain an unfair advantage in games, particularly in games involving more than one player.
• Using the topx platform for money laundering, financing illegal activities, or any other criminal activity.
• Distributing obscene, offensive, or threatening content to any user or topx staff through our communication channels.
• Attempting to hack, intrude upon, or disrupt the technical infrastructure of the topx platform by any means.
• Registering an account using another person's identity or false information to obtain undue advantage.

Topx reserves the right to take legal action against any individual found to be involved in fraudulent or criminal activities related to the use of our platform.

8 Account Termination & Suspension

Topx reserves the right, at its sole discretion, to suspend, restrict, or close any member's account at any time with or without prior notice where there is reasonable cause, including but not limited to:

• Violation of any terms and conditions stated in this document.
• Suspected or confirmed fraudulent activity, money laundering, or platform abuse.
• Failure to pass the KYC verification process within the stipulated timeframe.
• Requests from relevant legal authorities or regulatory bodies.
• Account inactivity for a period as defined by the platform's policy.

Members may also close their own account at any time by contacting our customer support team. Prior to closure, ensure all eligible balances have been withdrawn in accordance with the prescribed procedures. Balances in accounts closed due to a breach of terms may be forfeited depending on the circumstances of the case.

9 Liability Limits

To the extent permitted by applicable law, topx shall not be liable for any direct, indirect, consequential, special, or punitive losses arising from or in connection with the use of our platform, including:

• Financial losses resulting from unfavourable game outcomes — games on topx involve the risk of losing money and you play at your own risk.
• Service disruptions due to scheduled system maintenance, unexpected technical outages, or circumstances beyond our control (force majeure).
• Any losses arising from your failure to keep your account credentials secure.
• Changes in laws or regulations affecting the availability of our services in your region.

The maximum total liability of topx to you, under any circumstances, shall not exceed the total amount deposited by you in the 30 days prior to the claim arising.

10 Privacy & Data Protection

Topx is committed to protecting the privacy and personal data of all our members. The collection, use, and storage of your personal information is governed by our Privacy Policy, which forms part of this agreement.

• Personal information provided during registration and use of the platform is stored on servers protected with 256-bit SSL encryption.
• Topx does not sell, rent, or disclose your personal information to third parties without your consent, except as required by law or operational necessity.
• You have the right to request access to your personal data, request correction of inaccurate information, or apply for data deletion in certain situations in accordance with applicable legal provisions.
• Transaction data and game activity are stored for a defined period for legal compliance and dispute resolution purposes.

11 Terms Amendment

Topx reserves the right to modify, add, or amend any part of these terms and conditions at any time in accordance with operational requirements, legal changes, or service improvements. When material changes are made, we will endeavour to notify members via:

• Notices prominently displayed on the platform's home page or Terms and Conditions page.
• In-platform notifications to the registered member account.
• An email notification will be sent to the address registered to your account should any changes be deemed significant.

Continued use of the topx platform after any amendments to these terms take effect will be considered full acceptance of the revised terms. It is your responsibility to review these terms periodically to stay informed of the latest applicable terms and conditions.

The version of these terms and conditions currently in force is the version displayed on this page on the date you access the platform. Previous versions no longer apply except for the purpose of resolving disputes that arose before the effective date of the new version.

12 Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions or the use of the topx platform in general, our team is available to assist you at any time:

• Live Chat: Available 24/7 directly within the topx platform — the fastest way to get immediate assistance.
• Support Email: [email protected] — for written enquiries requiring a detailed response.
• FAQ: Visit the page FAQ for answers to the most frequently asked questions from our members.

The average response time of our support team is under two minutes for live chat and under 24 hours for email enquiries. We are committed to providing a fair, accurate, and satisfactory resolution to every enquiry we receive.